Dear Policyholders,

We may quickly agree that team sports are the most popular sports across the world. That speaks to our natural attraction to the idea of people working together for a greater goal. Whatever we do in life, it's always more rewarding when a group of people work together to achieve their desired goal.

We work hard at MEMIC to provide the level of service and satisfaction you should expect from your workers' compensation carrier. Our mission is to treat each policyholder as though you are our only customer. Further, we want to treat injured workers like they are members of our own family. As employees, we share this vision and work as a team to accomplish these goals. It is an immutable truth at MEMIC that not one of us can lay claim to the success this company has achieved. But as a team, we have built this organization into a billion dollar company which has carried an "A" rating from A.M. Best from the start.

The year 2014 proved to be yet another where teamwork was the key ingredient for success. Growth continued with written premium up 15 percent across the group, and up nearly 30 percent in our targeted growth areas along the East Coast. Back in Maine, we paid a record dividend of $18 million which also reflected our continuing effort to increase that dividend for the benefit of our mutual members. With more than 20,000 policyholders and coverage for 300,000 workers, our team fully understands the importance of working together to ensure that these results continue well into the future.

Our safety and loss control team appreciates the cooperation that our policyholders and their employees display in helping to minimize workplace accidents and resulting injuries. With onsite workplace visits, webinars, and safety blogs, our safety team works with you effectively in reducing injuries as evidenced by the 40 percent decrease in reported loss time injuries in Maine since 1993. Without your adherence to the principle of a safer workplace, none of this could have been achieved.

While we work toward an injury free environment, the reality is that our claim team continues to be an important element in our work. Whether it be the claim representative getting control of an unfortunate situation within the first few critical hours, or our highly trained and well credentialed medical management teammates working with caregivers, it is the personal touch that makes the difference. We all know when someone really cares, and it is a success only when the pain and uncertainty of a workplace injury is resolved through a team working together to the satisfaction of our customer and their employee.

In the background are committed MEMIC employees taking care of audits, billing issues, training, marketing support, and other functions handled so well by our finance, human resources and communications departments. The technical expertise and talent of our information technology professionals enables us to continually upgrade our level of service while increasing productivity and lowering internal operating expenses.

All of these people work with our field underwriting force, who in turn work directly with you and your independent agent who brought you to MEMIC in the first place. Your independent agent is your best source of information for maximizing your relationship with our company and to contain your costs. As you can see, this is a process where we all need to work together, you the customer, your agent, and our company.

During a recent new employee orientation at MEMIC, I told the group that they are joining a well respected company. I informed them of our mission and how we work together to strengthen our company's culture. I also told them that they would soon understand the importance of the role they play on our team and that they will feel a sense of pride knowing that they work with a company that is "here for good." Employment at MEMIC is more than a job, more than a career; it is a feeling of pride!

To you our business partners and your employees, we will strive every day to achieve your respect and admiration because without you there wouldn't be a MEMIC. This is a message we will never forget!

Thank you,